Legal Policy

Refund Policy

Effective Date: June 21, 2026  ·  Last Updated: June 21, 2026

⚠️ Disclaimer: This document is provided for informational purposes. It does not constitute legal advice. Consult a qualified attorney for advice specific to your situation and jurisdiction.

◆ 1. Free Trial Policy

ArcTactic offers a 3-day free trial with payment details required at signup. During the trial period, you have full access to all AI employees (Archie, Voice AI, Marketing AI, and Analytics AI) and the complete platform.

Telephony usage (outbound call minutes and SMS messages) consumed during the trial period may be subject to nominal usage charges. These will be clearly disclosed before you enable any telephony feature.

Unless you cancel before the 3-day trial ends, your selected subscription begins automatically and Paddle charges the payment method provided.

◆ 2. Monthly Subscription

ArcTactic subscriptions are billed at $497 USD per month or $4,970 USD per year, in advance on a recurring basis. Paddle is the Merchant of Record and processes subscription payments. The following refund terms apply:

Paddle handles checkout, tax calculation, invoices, receipts, and payment-related support for Paddle transactions. Product access and technical support are provided by Arctactic.

  • General Policy: All subscription charges are non-refundable. We do not provide pro-rated refunds or credits for partially used billing periods.
  • Access on cancellation: When you cancel, your subscription and platform access remain active until the end of your current billing period. You will not be charged for subsequent periods.
  • Duplicate charges: If you are charged in error (e.g., a duplicate transaction), contact us within 14 days and we will issue a full refund for the duplicate charge.
  • Failed service delivery: If ArcTactic experiences a verified platform outage exceeding 24 consecutive hours in a billing month, you may request a service credit for the proportional outage period. Credits will be applied to the following billing cycle.

Purchases are also subject to Paddle's Buyer Refund Policy. Mandatory consumer rights and any more protective Paddle terms take precedence.

◆ 3. Telephony & API Usage Credits

Outbound voice call minutes and SMS messages consumed by Voice AI are billed separately from your monthly subscription, based on actual usage at applicable per-minute or per-message rates.

Telephony usage charges are non-refundable once the services (call minutes or message delivery) have been consumed. This applies regardless of whether the calls were answered or the messages were responded to.

If you believe a telephony charge was applied in error (e.g., due to a system bug or unauthorized use), contact us within 30 days with supporting evidence and we will investigate and respond within 10 business days.

◆ 4. Exceptional Circumstances

We evaluate refund requests outside our standard policy on a case-by-case basis in truly exceptional circumstances, such as:

  • A documented platform defect that materially prevented you from using core features for a significant portion of the billing period
  • Billing errors clearly attributable to ArcTactic system failures
  • Verified fraudulent or unauthorized access resulting in charges on your account

To request an exceptional refund review, email billing@arctactic.com within 30 days of the charge with a description of the issue and supporting evidence.

◆ 5. EU Consumer Withdrawal Rights

ArcTactic is a B2B platform and these Terms are entered into between businesses. If, however, you are classified as a "consumer" under applicable EU law (e.g., you are a sole trader covered by consumer protection laws in your jurisdiction), the following applies:

Under the EU Consumer Rights Directive (2011/83/EU) and applicable national implementations, consumers generally have a 14-day statutory right of withdrawal from distance contracts. However, this right is forfeited once the digital service has been fully performed with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost upon commencement of service.

By starting your free trial or activating your subscription, you expressly request that we begin providing the service immediately and acknowledge that you will lose the right of withdrawal once the service has commenced.

If you are unsure whether consumer protection laws apply to your use of ArcTactic, consult a legal advisor in your jurisdiction.

◆ 6. How to Cancel

You can cancel your subscription at any time through any of the following methods:

  • Self-serve: Log into your ArcTactic console → Settings → Billing → Cancel Subscription
  • Email: Send a cancellation request to billing@arctactic.com from your account email address

Cancellations are processed immediately. You will receive a confirmation email. Your access continues until the end of the current billing period. No further charges will occur after cancellation.

After cancellation, you have 90 days to export your CRM data and workspace records before they are permanently deleted.

◆ 7. Billing Disputes

If you believe a charge on your account is incorrect, contact us before initiating a chargeback with your bank:

Initiating a chargeback without first contacting us may result in account suspension pending investigation. We will cooperate fully with legitimate disputes and provide all relevant transaction documentation to your card issuer.

Chargebacks found to be fraudulent or in bad faith may result in permanent account termination and recovery of associated costs.

◆ 8. Contact

For all refund and billing questions: