SUPPORT CENTER
HELP & SLA CONSOLE
File priority tickets or inspect system-wide response policies.
RESPONSE POLICIES
We guarantee rapid assistance response times based on issue priority classifications.
| Priority | Definition | Target Response |
|---|---|---|
| P1: Critical | Billing outages or WorkOS auth failures | < 1 Hour |
| P2: Urgent | Voice AI routing or pipeline sync delay | < 4 Hours |
| P3: Standard | General layout or FAQ adjustments | < 12 Hours |
Self-Guided Setup Documentation
Need help configuring integrations, importing database contacts, or training Archie? Check out our complete docs guide first.
Browse Docs HubBilling & Buyer Support
Paddle is the Merchant of Record for ArcTactic subscriptions and handles checkout, taxes, invoices, receipts, and payment-related support.
- Product support: support@arctactic.com
- Billing support: billing@arctactic.com
- Paddle buyer support: paddle.net
- Phone support: Not currently offered; email support is monitored during business hours.